Projects

I lead product delivery and quality for Student and Client portals, collaborating with cross-functional teams to drive features that enhance user experience and business outcomes. I define strategy, prioritize roadmaps, and ensure execution aligns with organizational goals. I have streamlined systems like Microsoft Dynamics 365 CRM, presenting data-driven business cases to executives and enabling migration to a unified OneCRM platform. I also led implementation of security initiatives, including Multi-Factor Authentication via Microsoft Entra and Okta SSO, strengthening platform security and compliance. Through structured release governance, metrics-driven decision-making, and cross-team alignment, I ensure reliable, high-quality product delivery with measurable impact.

I spearheaded the development and enhancement of Flourish Science’s digital products, including the website and eBook, designed to help individuals manage stress and anxiety using foods and herbs based on scientific research and education. I collaborated with multiple stakeholders to gather insights, define priorities, and create product backlog items, ensuring features aligned with user needs and the organization’s mission.

I led the modernization of a 40-year-old legacy claims processing system to a cloud platform while managing the Accumulators product for a leading US health insurer. Over 42 sprints, I delivered ~20K story points, driving multiple successful releases that saved ~82K operator hours (~$1.46M annually) and improved operational efficiency.

Achievement: Recognized with Outstanding Award, 2 Applause Awards, High Five Award, and Spot Award for excellence in backlog grooming, identifying product gaps, and supporting multiple releases.

I owned and priortized the backlog for two scrum teams, partnering with US-based stakeholders to deliver Claims Management capabilities for a large scale Medicaid (MMIS) platform, managing ~2K story points across 40+ sprints. I led cross-functional teams through delivery and UAT, improving product quality and reducing post-release defects by 25%.

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I modernized legacy claims UI for Kansas to match the Delaware and Colorado platforms, addressing functional gaps and improving user experience by~40%.

Achievement: Received  a Spot Award for delivery excellence

I led the development of KeelHub, a volunteer processing platform designed to improve efficiency and streamline onboarding for volunteers. Collaborating with business, engineering, and design teams, I defined 8 key features and authored 250+ user stories to translate requirements into actionable product work. I also supervised a team of 7 product managers, ensuring consistent delivery and alignment across multiple capabilities within KeelHub.

I led the enhancement of Digital Site Engagement (DSE) and Site Document Exchange (SDE) products, accelerating clinical trial cycle time by 35% and supporting GSK's position as a premier pharma partner for trials. I also identified and mitigated a critical security risk, preventing potential leakage of ~19.5K sensitive documents.

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Achievement: Received the E-card Award for outstanding contributions to DSE and SDE initiatives through cross-functional collaboration and process improvements.

I led the conceptualization and launch of a marketplace for group health insurance, enabling B2B customers to discover, compare, and customize policies for their employees. I also integrated this offering with existing health and wellness plans, generating incremental business value. Post-launch, the solution reduced decision-making time by 50% and increased customer lifetime value by ~20%.

Achievement: Received the Star Award for successfully building and launching the B2B marketplace.